Last Updated: April 24, 2025

At Dog With Wheels, we are committed to protecting your privacy and providing a secure shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.dogwithwheels.com (the “Site”), purchase our pet mobility products, or interact with us. By using the Site or providing your personal information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide your information.

1. Information We Collect

We collect information to process your orders, improve our services, and enhance your experience. The types of information we collect include:

1.1. Information You Provide:

• Personal Information: When you place an order, create an account, or contact us, we collect details such as your name, email address, billing address, shipping address, and payment information (e.g., credit card details, PayPal account).
• Communications: Information you share when you contact us via [email protected], such as inquiries or feedback.
• Marketing Preferences: If you opt into our newsletters or promotional offers, we collect your email address and preferences.

1.2. Automatically Collected Information:

• Usage Data: We collect data about your interactions with the Site, such as pages visited, products viewed, time spent, and referring URLs.
• Device Information: We collect details about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze Site performance, and deliver personalized content. Cookies may include session cookies (temporary) and persistent cookies (stored until deleted or expired).

1.3. Third-Party Information:

• We may receive information from third-party services, such as payment processors or analytics providers, to facilitate transactions or understand Site usage.

2. How We Use Your Information

We use your information to operate our business, fulfill your orders, and provide a positive experience. Specifically, we use your information to:

• Process and fulfill orders, including shipping and payment processing.
• Communicate with you about your orders, account, or customer service inquiries.
• Improve the Site, products, and services by analyzing usage trends and customer feedback.
• Send promotional emails, newsletters, or offers if you opt in (you may unsubscribe at any time).
• Personalize your experience, such as recommending products suited to your pet’s needs.
• Prevent fraud, ensure security, and comply with legal obligations.
• Manage and maintain your account, if applicable.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances: 3.1. Service Providers: We share information with trusted third-party providers who assist with:

• Payment processing (e.g., secure transaction services).
• Shipping and logistics (e.g., USPS, FedEx).
• Website hosting, analytics, and technical support (e.g., website performance tools).
• Customer service or marketing tools (e.g., email delivery services). These providers are contractually obligated to protect your information and use it only for the services they provide to us. 3.2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders) or to protect our rights, property, or safety. 3.3. Business Transfers: If Dog With Wheels is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with safeguards to protect your privacy. 3.4. Aggregated Data: We may share anonymized, aggregated data (e.g., Site usage statistics) that does not identify you personally.

4. Your Choices and Rights

You have control over your personal information and can exercise the following rights: 4.1. Access and Update: You may access or update your account information by logging into your account or contacting us at [email protected]. 4.2. Marketing Communications: You may opt out of promotional emails by clicking the “unsubscribe” link in any email or contacting us. You may still receive transactional emails (e.g., order confirmations). 4.3. Cookies: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality. 4.4. Do Not Track: Some browsers offer “Do Not Track” settings. Our Site does not currently respond to these signals, but we limit tracking to essential and analytical purposes. 4.5. California Residents (CCPA): If you are a California resident, you have the right to:

• Request disclosure of the personal information we collect, use, or share.
• Request deletion of your personal information, subject to exceptions.
• Opt out of the sale of your information (we do not sell your information). To exercise these rights, contact us at [email protected]. We will respond within 45 days, as required by law. 4.6. EU/UK Residents (GDPR): If you are in the European Economic Area or UK, you have the right to:
• Access, correct, or delete your personal information.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent for marketing or other processing. Contact us at [email protected] to exercise these rights. We will respond within 30 days.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include:

• Secure Socket Layer (SSL) encryption for data transmission.
• Secure storage of payment information through trusted third-party processors.
• Regular monitoring and updates to our systems. However, no online system is completely secure. If you suspect a security breach, please contact us immediately at [email protected].

6. International Data Transfers

Dog With Wheels is based in the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ. By using the Site, you consent to this transfer. For EU/UK customers, we use standard contractual clauses or other mechanisms to ensure adequate protection for your data.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Order and account information: For 7 years to comply with legal obligations (e.g., tax records).
• Marketing data: Until you unsubscribe or request deletion.
• Usage data: For up to 2 years for analytics purposes. We securely delete or anonymize data when it is no longer needed, unless required by law.

8. Third-Party Links

The Site may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing information.

9. Children’s Privacy

The Site is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will promptly delete it. Contact us if you believe this has occurred.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy, your personal information, or to exercise your rights, please contact us at:

• Email: [email protected]
• Address: Dog With Wheels, 1314 E Las Olas Blvd #2022, Fort Lauderdale, FL 33301, USA

Thank you for trusting Dog With Wheels. We are dedicated to protecting your privacy while helping your pets live happier, more mobile lives.