Last Updated: April 24, 2025

Welcome to Dog With Wheels (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.dogwithwheels.com (the “Site”) and your purchase of products from our online store. At Dog With Wheels, we are dedicated to enhancing the lives of pets with mobility challenges through high-quality strollers, wheelchairs, and accessories. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site or purchase our products.

1. General Conditions

1.1. Eligibility: You must be at least 18 years old to use the Site or make purchases. By using the Site, you represent that you meet this age requirement. 1.2. Accuracy of Information: You agree to provide accurate, current, and complete information during the checkout process, including your name, address, and payment details. 1.3. Right to Refuse Service: We reserve the right to refuse service to anyone for any reason, including suspected fraud, unauthorized use, or violation of these Terms. 1.4. Site Access: We may modify, suspend, or discontinue the Site at any time without notice. We are not liable if the Site is unavailable for any reason.

2. Products and Pricing

2.1. Product Descriptions: We strive to ensure that all product descriptions, images, and specifications for our dog strollers, wheelchairs, harnesses, and accessories are accurate. However, we do not guarantee that all information is error-free. If a product is not as described, your sole remedy is to return it in accordance with our Return Policy (Section 5). 2.2. Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Prices exclude applicable taxes, shipping, or handling fees unless otherwise stated. We are not responsible for pricing errors and may cancel orders affected by such errors. 2.3. Availability: Products are subject to availability. We may discontinue products or limit quantities at our discretion without notice. 2.4. Product Safety: Our products are designed for pet use under proper supervision. You agree to follow all provided instructions to ensure your pet’s safety.

3. Orders and Payment

3.1. Order Acceptance: All orders are subject to our acceptance. We may cancel or refuse any order at our discretion, with a full refund issued if payment has been processed. 3.2. Payment: We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods as indicated at checkout. You authorize us to charge the total amount, including taxes and shipping fees, to your chosen payment method at the time of order placement. 3.3. Taxes: You are responsible for any applicable sales, use, or other taxes. We will collect taxes as required by law based on your shipping address. 3.4. Order Confirmation: Upon placing an order, you will receive an email confirmation. This confirms receipt of your order but does not guarantee acceptance.

4. Shipping and Delivery

4.1. Shipping Locations: We ship to all 50 United States and internationally to select countries. Shipping costs and estimated delivery times are provided at checkout. International orders may be subject to customs duties, taxes, or fees, which are your responsibility. 4.2. Processing and Delivery: Orders are processed within 2-3 business days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other unforeseen circumstances. 4.3. Risk of Loss: Risk of loss and title for products pass to you upon delivery to the shipping carrier. 4.4. Incorrect Shipping Information: You are responsible for providing accurate shipping information. We are not liable for delays or losses due to incorrect or incomplete addresses.

5. Returns and Refunds

5.1. Return Policy: If you or your pet are not satisfied, you may return eligible products within 30 days of delivery, provided they are unused, in original packaging, and in the same condition as received. 5.2. Return Process: To initiate a return, contact us at [email protected]. You are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method. 5.3. Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product. Original shipping fees are non-refundable unless the return is due to our error. 5.4. Defective Products: If a product is defective or damaged upon receipt, we will provide a replacement or refund at no additional cost, subject to inspection.

6. Intellectual Property

6.1. Ownership: All content on the Site, including text, images, logos, and designs, is the property of Dog With Wheels or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. 6.2. Limited Use: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent. 6.3. Trademarks: “Dog With Wheels” and related logos are trademarks of Dog With Wheels. Unauthorized use is prohibited.

7. User Conduct

7.1. Prohibited Actions: You agree not to:

8. Warranties and Limitation of Liability

8.1. Product Warranty: Products are warranted to be free from defects in materials and workmanship for 90 days from the date of delivery. This warranty does not cover damage due to misuse, improper assembly, or normal wear and tear. 8.2. Disclaimer: To the fullest extent permitted by law, the Site and our products are provided “as is” without warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose. 8.3. Liability Cap: Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the amount paid by you for the product(s) in question. 8.4. Exclusions: We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or pet injury, arising from your use of the Site or products.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy, accessible on the Site, which outlines how we collect, use, and protect your data. Please review it to understand our practices.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms are governed by the laws of Florida, USA, without regard to its conflict of law principles. 10.2. Dispute Resolution: Any disputes arising from these Terms or your use of the Site shall be resolved through binding arbitration in Fort Lauderdale, FL, in accordance with the rules of the American Arbitration Association. You waive any right to a jury trial or class action. 10.3. Jurisdiction: If arbitration is not applicable, you agree to submit to the exclusive jurisdiction of the state and federal courts in Broward County, Florida.

11. Force Majeure

We are not liable for any failure to perform our obligations under these Terms due to events beyond our reasonable control, including natural disasters, strikes, or governmental actions.

12. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Site with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Termination

We may terminate or suspend your access to the Site at any time, without notice, for conduct that violates these Terms or is harmful to our business or other users.

14. Contact Us

For questions about these Terms, your order, or our products, please contact us at:

Thank you for choosing Dog With Wheels. We are committed to helping your pets live happier, more mobile lives.